The Managers Summit

(Separate fee applies; Wednesday, September 9, 8:45a – 11:30a)

Presenters: Carol Mixon-Krendl, SkilCheck Services; and
Sue Haviland, Self Storage 101

Managers will learn the 10 secrets to providing great customer service. This fast paced interactive session will give instruction on not only how to impress our customers, but also how to handle difficult customer service situations where you might potentially lose a customer such as:

  • Rent increases
  • Late and lien fee charges
  • Employee errors (e.g., overlocks not removed)
  • Problems with other tenants
  • Problem tenants (e.g., living in the space)

Managers will discover the best way to answer the phone and how to sell more effectively in our ever increasing competitive market. This session will include working in groups to improve the sales presentation and learning how others sell their storage amenities. The attendees will also be able to listen to sales calls and critique the presentations. Don’t miss this opportunity to meet other storage managers and to be the best manager you can possibly be!

Generously sponsored by
Storage Collections

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